Overview
We are pleased to introduce Classic & Platinum RuPay Debit Cards for our customers so that customers can do all the ATM functionality transactions and swipe their card at PoS terminals in stores and do online transactions for all their purchases on e-commerce websites, with great offers from RuPay. The card comes with a comprehensive RuPay Accidental Insurance Cover.
Safety Tips
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Simple precautions can help you to protect your bank accounts and losing your hard earned money.
A small list of safeguards is provided below :
- Destroy the PIN (Personal Identification Number) mailer communication after memorizing the PIN.
- It is advisable to change PIN at the first instance itself. Preferably PIN should be changed frequently.
- Any unauthorized card transactions in the account, if observed, should be reported immediately to the bank.
- Periodically verify the passbook entries to ensure its correctness. Any unauthorized card transaction, if observed, should be reported immediately to the Bank.
- Ensure your current mobile number is registered with the bank so that you can get all your transaction alerts.
- Check the transaction alert SMS and bank statements regularly.
- Some of the ATM acquirers charge additional transaction fees for using their ATM. Please check this before usage
- If your ATM / Debit card is lost or stolen or to block your ATM / Debit card, SMS HOTC to 7065911118 from your registered mobile number.
- In addition to above SMS facility you can block your ATM / Debit card instantly by giving a Missed Call from your registered mobile to 02261816055.
- To report dispute / unauthorized transactions, you are requested to submit Cardholder Dispute Form to your home branch.
- In case if you wish to restore / replace your card, please approach your home branch with appropriate application along with ID proof.
- For your safety, the Debit Card transaction will be successful on any PoS only after entering your 4 digit PIN. For online transaction at e-commerce websites, OTP will be your additional security which is sent to you on your registered mobile number.
- Bank will never ask for any details like ATM / Debit card number, ATM PIN, CVV number printed on the reverse of the card etc. Therefore, never respond / reply to phone calls / e-mails asking for such confidential information, even if it seems as having originated from the bank.
Follow the Dos & Don’ts to safeguard your ATM / Debit Card :
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- Conduct your ATM transactions in complete privacy, never let anyone see you entering your Personal Identification Number (ATM Password / PIN)
- After completion of transaction ensure that welcome screen is displayed on ATM screen.
- Store the ATM-cum-debit card carefully in a secure place so that the magnetic stripe does not get damaged.
- Beware of suspicious movements of people around the ATM or strangers trying to engage you in conversation
- Look for extra devices attached to the ATMs card reader that looks suspicious
- If cash is not dispensed the ATM does not display “cash out” please report to the Bank on the number mentioned in the notice board.
- Beware of shoulder surfing. Shield your PIN from onlookers. Once you complete your transaction, ensure that you have your card and your receipt and then leave.
- Avoid such ATMs, which shows some misbehavior or certain keys of keypad are not working properly.
- Bank will not fix camera in such an angle that PIN number could be captured, in case if you find, then don’t use the ATM and kindly report it to the branch.
- If you want to cancel the transaction at any point of time, use the Cancel button in the ATM Terminal and before leaving the ATM centre ensure that ‘Welcome Screen’ is displayed in the Screen.
- Ensure that the card is used in your presence at POS (Point of Sale) and mandatory PIN is being entered in POS machine by yourself.
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- Never lend your card or reveal your PIN to anyone.
- Please do not share your ATM / Debit Card PIN or any other information related to your ATM / Debit Card to anyone, also do not write such information anywhere on your card or on any document
- Do not disclose your PIN to anyone, including bank employees and family members.
- Do not handover your ATM / Debit Card, or disclose your PIN to any third party or any person under any circumstances.
- Do not allow the card to be taken out of your sight in a merchant location for POS (Point Of Sale) transaction.
- Don’t allow merchant to swipe the card in your absence, card should be swiped at your presence on the counter.
- Do not take help from strangers or handover your card to anyone for using it.
- Do not use your mobile while using the ATM to avoid distraction
- Never use a PIN that could be easily guessed, e.g. your birthday or telephone number.
- Do not get distracted in any way while using the ATM / Debit card.
- Do not disclose your PIN to anyone.
- Do not disclose your OTP , which is sent by the Bank on your registered Mobile Number, to any one on telephones / mails.
- Never perform online transactions using your ATM / Debit card from Cyber cafés and other public computers as there is a greater chance of your credentials being compromised. Hence, always access from your personal computer(s), In case if you have to transact from a public computer, then ensure that your ATM / Debit card PIN are changed immediately from a secure computer system.
