Dear Customer,

In case you have any complaints/grievances in respect of Bank's products or services, Please contact bank authorities in following sequence.

Step 1:

If you have any complaints/grievances, please approach Branch Head / Branch Manager.

Step 2:

If your complaint is unresolved at branch level, you may approach Nodal Officer.

Name :   Mr. Anant Bele (Assistant General Manager)

Address :   Kalyanam_astu, Om Vijaykrishna Apartment, Aadharwadi, Kalyan West - 421301.

Contact Number :   0251-2221300/331

Email ID :   response@kalyanjanata.in

Working Hours :   12.00 p.m to 7.30 p.m

Weekly off :   2nd & 4th Saturday & Every Sunday

Step 3:

If you are not satisfied with our grievance redressal, you may approach the Banking Ombudsman.

For Maharashtra & Goa	For Gujarat
C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008. Tel No. (022) 23022028	C/o Reserve Bank of India La Gajjar Chambers, Ashram Road Ahmedabad -380 009. Tel. No. (079) 26582357/2

You may also submit complaints online at https://cms.rbi.org.in or by email at crpc@rbi.org.in

Copy of RBI's INTEGRATED OMBUDSMAN SCHEME is available with Branch Manager/Branch Head.