• The safe deposit locker facility can be availed by individual and non-individual KYC compliant customers of the Bank. To avail a safe deposit locker facility, a locker application, notarized/franked locker agreement and two photographs are required. Additionally, for non-individual entities, a stamped Board Resolution mentioning the persons authorised to access the locker and the mode of operation, along with KYC of the person(s) authorised to access the locker will be required. Safe deposit locker facility cannot be availed by Minors, neither singly nor jointly with major individual.
• Locker rent will be collected in advance for the entire year. To facilitate timely collection of the locker rent, the locker hirer should have an operative account with The Kalyan Janata Sahakari Bank Ltd. that is not due for Re-KYC/not in freeze/dormant/inactive status. If the Account is due for Re-KYC or is dormant, the process of Re-KYC and dormant account activation as per RBI guidelines on Master Direction – Know Your Customer (KYC) Directions, 2016, is to be followed. If the customer does not have a bank account with us, in such case said customer is to be convinced to open an account with bank in line with the Master Direction – Know Your Customer (KYC) Directions, 2016 of RBI and additionally FATCA/CRS declaration will be required.
• Additionally, a Term Deposit covering three years rent and locker break open charges may be collected from the locker hirer(s), as a Security Deposit. Such term deposit is to be taken from customer, who don’t have banking relationship with us and/or holder of newly opened account. In case of non-payment of the rent, the same shall be collected from the Term Deposit.
• If locker is not available at that point of time in a particular branch, the customer has the option to place a request for locker for which The Kalyan Janata Sahakari Bank Ltd. will provide a wait list number, along with the acknowledgement. Such wait-list is to be maintained in CBS system or in any other computerised system.

• Standing Instruction to be taken for debiting locker rent, so has to have smooth recovery of rent in future.
• Access to Locker will be denied if the rent is overdue. The same is included as a clause in our existing locker agreement.
• It may be noted that the Safe Deposit locker charges will be revised periodically. On revision of the locker rent, information regarding the same will be available on the bank's website and digital signage available in branch premises for customer’s ready reference. SMS will be sent to all customers who have registered their mobile number with the Bank, regarding the rent to be paid on due date.
• In case annual rent is not remitted on the due date, branch should remind the locker hirer regarding rent due over phone and subsequently by a letter followed by a registered letter demanding the locker rent. In case of return of letter due to non- availability of persons in the given address, guidance of the ‘operations department, head office’ should be obtained.
• If locker rent is not paid for three consecutive years, branch should take all possible efforts to trace the customer and intimate the customer about the break open. Branch should inform the customer the specified date of breaking opening by a registered notice if the rent is overdue for three years in a row. Breaking open of locker should be in the presence of two independent customers who should witness the contents of the locker. The banker has lien on the valuables recovered from the locker. Hence, full expenses including the cost and charges for changing the key system should be recovered from the valuables from the locker. The guidelines detailed in our Manual of instructions for break opening the locker should be meticulously followed.
• In case of death claim, branch should recover overdue rent and locker break open charges if any, from the claimant. - In case of each claim branch will have to check that there is no amount outstanding against the deceased.

• Locker operations will be allowed only during the bank's business hours after establishing the identity of the hirer and only one locker will be allowed to be operated at a time, to ensure privacy. The locker should be opened with the key provided by the Bank and can be operated as per the mode of operation selected at the time of locker allotment.
• Safe deposit lockers can be hired by an individual singly or jointly with another individual(s), HUFs, firms, limited companies, associates, societies, trusts etc. KYC norms are applicable for locker hirers. Lockers cannot be allotted to minors either singly or jointly with others. In the case of joint accounts, instruction regarding operation of the locker may be obtained in any of the following forms. The locker will be operated upon and/or surrendered by:
  1. “Either of us or survivor”
  2. “Any one of us or survivors or survivor”
  3. “Both of us jointly or survivor”
  Such instructions should be authenticated by all the hirers under their signatures. If the special instructions regarding operation of lockers held on joint names are cancelled by any one of the hirers, further access to the lockers should be allowed only if all the hirers give their consent in writing jointly.
• Locker hirer should sign in presence of bank officer & after due authentication the bank officer should permit locker hirer to access locker. Bank shall record in and out time of locker operation executed by the locker hirer. The locker hirer should check the area to ensure that no articles/valuables are left behind and the locker is properly closed. Post locker operation, the Bank shall send E-mail/SMS to the customer as a confirmation.
• The locker hirer will not be permitted to operate the locker, if the rent is in arrears. The locker needs to be operated at least once in two years failing which the locker will be deemed as ‘inoperative’. The locker will be deemed as ‘inoperative’ even if the rent is being paid regularly. Once the locker is deemed ‘inoperative’ the locker hirer needs to be provided a letter, as per the mode of operation stating the reason for non-operation of locker and then operate the locker to activate the same.
• Locker-hirer/s should not keep anything illegal or any hazardous substance in the Safe Deposit locker. If the bank suspects the deposit of any illegal or hazardous substance by any customer in the safe deposit locker, the bank have the right to take appropriate action against such customer as it deems fit and proper in the circumstances.

• a. ADDITION OF HIRERS
  Request letter signed by all the locker hirers is required to add a hirer. Additionally, a new locker agreement, KYC of the new hirer and photographs of all hirers will also be required. The existing hirers along with the person whose name is to be added, must come personally to the Bank and give a request with the revised mode of operation. At least one locker hirer should have an active operative account (CASA) with The Kalyan Janata Sahakari Bank Ltd. for rent collection.
• b.Deletion of Hirers
  Request Letter signed by all the existing locker hirers is required for deletion of the locker hirer. Additionally, the new mode of operation needs to be mentioned in the Request Letter. A new locker agreement with new hirers will also be required. At least one locker hirer should have an active operative account (CASA) with The Kalyan Janata Sahakari Bank Ltd. for rent collection.

• Nominee means Entity named or appointed by another (the nominator) to act on its behalf in a limited capacity or in a specific matter. Nomination enables the Bank to release the contents/securities/articles of a locker to the nominee(s) of the hirer(s).
• In case of nominee addition, variation/modification or cancellation, the form should be signed by all the hirers jointly. The following forms should be used for making, cancellation or variation of nominations.

  Nomination Form	Usage
  Form SL 1	Making nomination by Sole Locker Hirer
  Form SL 1A	Making nomination by Joint Locker Hirers
  Form SL 2	Cancellation of nomination
  Form SL 3	Variation of nomination by Sole Hirer
  Form SL 3A	Variation of nomination by Joint Hirers

  Nomination can be changed any time and should be signed by all the locker holders. There can be as many nominees as there are locker hirers. That is, the number of nominees cannot exceed the number of hirers.

  Nomination permissible	Nomination not permissible
  When locker is in an individual's name.	Making nomination by Sole Locker Hirer
  When locker is hired by two or more hirers under the mode of operation as ‘jointly’.
  Minor, can also be a nominee.

• In case of the demise of the locker hirer, branches should settle the claim only after obtaining necessary documents from the nominee as per SOP of death claim. In case of death claim, the locker may be opened and contents may be delivered to the nominee in the presence of two independent witnesses. Arrears of the rent may be recovered at the time of closing the locker account. In case the nominee requests for a locker, a fresh application has to be taken and all formalities for issuing a new locker should be observed. It is advised to verify the existing locker accounts and wherever the nomination is not registered, the hirer may be advised to register nomination.
• In case there is only one nominee, and the nominee is not alive at time of death of deceased, case needs to be settled as case where no nomination has been registered.

• SAFE CUSTODY OF LOCKER KEYS
  Verification of vacant locker keys should be part of charge taking report by the incumbent managers and missing keys, if any, have to be included in the charge taking report. Inspectors from Inspection Department should confirm this. If the keys are found missing or not tallying, the same has to be reported by Branch to Head Office - Operations Department, Inspection & Vigilance Department and necessary action has to be taken as per the direction from Head Office.
• IF LOCKER KEY IS MISSING
  If the keys are found missing or not tallying, the same has to be reported by branch to Head Office/Regional Office, Inspection & Vigilance Department and RBD Liabilities.Branch has to take necessary action as per the direction from the Head Office/Regional Office.
• LOCKER KEY LOST BY THE LOCKER HIRER
  A locker hirer should immediately notify the Bank on the loss of the locker key and place a request for a new key. The cost of the new key will be recovered from the locker hirers. Request letter and the indemnity, will be required to be signed by all the locker hirers, as per the Bank’s format. Presence of all the locker hirers will be required at the Bank branch for obtaining a new key. Customer shall handover the lost key to the Bank branch, if found in future.

• Lockers are to be surrendered only on the basis of a written request from the Customer (in person) duly signed by all Locker holders. All locker hirers should be present for surrender. Any exceptions will be handled on a case to-case basis. Thereafter, the locker holder should submit a letter bearing contents to denote clearly that the locker has been vacated & all the belongings have been removed. In case the key is lost, the procedure mentioned under Locker Key Lost by the Locker Hirer, will be followed.
• Further, the Bank Officials should obtain Annexure X by seeking signature of all the Locker holders and also in the locker surrender register. The Bank Officials shall further levy surrender charges along with service charges, as applicable from time to time.
• If a locker hirer(s) desires to surrender the locker, the overdue rent if any, should be recovered prior to locker surrender.
  If locker rent is collected in advance, the proportionate amount of advance rent collected shall be refunded (for the remaining months) to the locker linked account. The locker hirer should have an active operative account with The Kalyan Janata Sahakari Bank Ltd.
• The Deposit Receipt kept with the Bank under Lien shall be released to the locker holder on obtaining his/her/their signature on the register where it is recorded. If a hirer surrenders the locker before the due date of Security Deposit, the deposit will be refunded by treating it as a prepayment. The hirer may also decide for continuance of deposit till its maturity to avoid loss of interest.
• The lock of the surrendered Locker must be interchanged with that of a vacant Locker. In case no vacant locker is available in the branch then a spare lock should be procured from the company which supplied the Locker units and the same should be fitted in the surrendered locker retaining the lock of that Locker as a spare one. These costs will be borne by the Bank.Only after changing the lock of the surrendered Locker the same could be hired out to another customer.

• APPOINTMENT OF AN AGENT
  The locker hirer may nominate an agent, who shall not be a minor and who is properly introduced to the bank, to have access to the lockers on his behalf provided such authority should be signed by both of them. Death of the hirer cancels the authority granted to his agent to have access to the safe deposit locker.
• ADDITION OF THE POWER OF ATTORNEY
  A Power of Attorney (POA) can be added in a locker by the locker hirer(s). A Request Letter signed by all the locker hirer(s) along with a POA in the Bank’s format, photograph and KYC of the POA holder will be required. The POA should be notarised and mention the specific locker number, which the POA is being authorised to access on behalf of the locker hirer(s). POA can only operate a locker. POA cannot place a request for locker allotment or locker surrender.

• DEALING WITH CASES OF MISSING PERSON
  While Section 107 of the Indian Evidence Act, 1872 deals with presumption of continuance of life, Section 108 deals with presumption of death. As per Section.108 of the Indian Evidence Act, when the question is whether a man is alive or dead and it is proved that he/she has not been heard of for seven years by those who would naturally have heard of him/her if he/she were alive, the burden of proving the existence of the person will be shifted to the person who affirms it.
  Again as per the provisions of Section 108 of the Indian Evidence Act, presumption of death can be raised only after a lapse of seven years from the date of his/her being reported missing. As such, the nominee of a missing depositor has to raise an express presumption of death of the subscriber under Section107 & 108 of the Indian Evidence 25 Act before a competent Court. If the court presumes that the person is dead, then, the nominee will be entitled for settlement of outstanding amount or the safe custody article of the missing subscriber.
• PROHIBITORY ORDERS
  Access should not be allowed to the locker-hirer on which a valid prohibitory order from a competent authority or a Court appointing a Receiver in respect of the Locker is received. In the event of the competent authority bringing an order for making an inventory of the content of the locker and accompanied by the hirer, the access of the Locker should be allowed. However, the hirer should be made to sign the Locker Access Register as usual.
• DUTY OF CUSTODIAN
  Ordinarily, the branch manager should serve as custodian of the locker. If for any reason where a branch manager is not in a position to act as custodian, branch manager can appoint an officer for the next official to act as the custodian.
  Once the customer completes the locker operation, the custodian of the locker has to verify whether the customer has left any valuables in the vicinity of the locker. Reminding the customer to verify once again before leaving the Strong Room is also strongly suggested. It is the duty of custodian, to verify the identity of the person visiting the branch for locker operation. Branches are advised to maintain a register with photo and signature of each locker hirer and verify the identity before allowing them to operate the locker. The operation of the lockers should be allowed strictly as per our operational instructions in force. In case of any ambiguity in the subject, the operation should be allowed only after getting written instructions from the customer/s. Telephone/Mobile numbers & e-mail id should be collected & entered in the Register.

Branch shall ensure utmost secrecy of the Safe Deposit Lockers hired by the customer and shall not divulge any information about hiring of lockers, mode of operation etc., to anyone, except when the disclosure is required to be made with the clear consent of the hirer(s) or in compliance with the orders of a competent authority having statutory powers.

It is very crucial that a record has to be maintained in the system with regard to letting out the lockers, their mode of operations, change of mode of operations, deposits for lockers, rent applicable, type of locker hired, operations as regards the locker hired, etc., This recording shall enable the Bank officials to keep a track on the operative as well as non-operative lockers, as well as the expiry of locker deposits, etc.

The Bank will, in no way, be responsible / liable for the contents kept in the locker by the hirer. In case of theft, burglary or similar unforeseen events, action will be initiated as per law.